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Our Complaints Procedure

To Make a Complaint

We always endeavour to provide the best service and products for our customers. However, we recognise that there may be times where our customers may not be completely satisfied. 

To ensure we are able to put things rights as soon as we can, please read and follow our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out as you like it and to a high standard.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

You can call us on 01673 818 157.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use a Dispute Resolution Ombudsman for dispute resolution. To refer the complaint on to them, please ring 0117 981 2929 or get in touch via their website.