Contact Us
Call 01673 818157 Monday to Friday 9am – 6pm for advice, samples or to arrange a quotation alternatively fill in the form below and a member of our friendly team will contact you as soon as possible. (Saturday visits and installations available upon request)
or
Give us a brief description of your enquiry below.
Please be rest assured your personal data will NOT be passed to any third parties. We hate junk mail too!
Please note the below address is our postal address only we always need to the see your windows so we bring our products samples to you.
Postal Address:
M.R. Bletcher t/as CoolGlass Glazing Enhancements
Millstone Way
Waddingham
Gainsborough
Lincolnshire
DN21 4SQ
VAT Registration Number GB142858790
Complaints
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 981 2929 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/